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Rebecca Degnan is an accomplished Business Analyst with extensive experience in process improvement and regulatory compliance. Currently at Markerstudy Group since November 2022, Rebecca holds dual roles as a Business Analyst for Digital Contact Centre and RPA Automation. Prior to this, Rebecca worked at BGL Insurance from November 2021, focusing on Data Solutions. Earlier roles include a Complaints and Process Improvement Analyst at IMServ and a Change Analyst at E.ON, where responsibilities included managing operational changes, value delivery, and stakeholder interactions. Rebecca's expertise encompasses complaints resolution, root cause analysis, and documentation of process improvements.