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Charlie Maw is a seasoned technical support professional with extensive experience in IT support and management. Currently serving as a Technical Support Engineer at BeyondTrust since September 2024, Charlie previously held the position of 2nd Line Support Team Leader at Inchcape UK, where responsibilities included managing a team to meet service SLAs and developing skill sets for high-quality technical support. Prior roles include a 2nd Line Support Analyst at Inchcape plc, focusing on user support and server performance, and a Help Desk Analyst at SHI International Corp., providing first-line support for IT issues. Additional experience encompasses roles at Inchcape plc as a Support Analyst and at Computacenter as an Incident Manager, supporting various client contracts across multiple sectors. Charlie began a career in customer service as a Sales Assistant at Foot Locker, and educational background includes attendance at The Radcliffe School from 2004 to 2010.