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Matilda Kim is an experienced hotel management professional currently serving as Front Office Manager at QT Hotels and Resorts since February 2024. Previous roles include Front Office Manager (maternity cover) at SO/Auckland, Senior Assistant Manager at Hilton Auckland, and Assistant Hotel Manager at Nesuto Stadium Hotel and Apartments, among others. Expertise includes team management, guest relations, recruitment, and service recovery, with a strong focus on enhancing guest satisfaction and operational efficiency. Matilda holds a Bachelor's degree in Hotel Convention Management from Dong-Eui University.