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Steve Ross is the VP of Operations at BetWorks and has over 20 years of experience in the customer service industry. Steve has held multiple positions at various companies, including Bally's Interactive, SG Digital, and Revel Entertainment. Ross is responsible for the overall success of multiple departments and teams, including customer support, payments and fraud, human resources, marketing, and purchasing/receiving. Steve has also expanded their role to include the customer experience for B2C services. Ross is a highly experienced and successful leader who has a proven track record of providing excellent customer service.

Steve Ross has completed a certificate of completion in Disney's Approach to Business Excellence from the Disney Institute. Steve also has a customer experience certificate from Seton Hall University and a certificate of completion in The Science of Well-Being from Yale University. Additionally, they have a certification of completion in Leadership Excellence from the Disney Institute and certifications in Hospitality from Atlantic Cape Community College. Finally, they have also received certifications from LinkedIn in Mastering Motivation, Three Tips for Managing Egos and Difficult Emotions, and Jeff Weiner on Leading like a CEO. Steve also has a certification from Zendesk in Certified Zendesk Support Admin.

Their manager is David Wang, CEO. Some of their coworkers include Jay Rood - CRO, Nundani Duncan - CPO, and Steven Nathan - Chief Interactive Officer.