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Jeremy Coutts is an experienced Customer Experience Strategist currently working at Betway Group since December 2020. Previously, Jeremy held the same role at Digital Outsource Services (Pty) Ltd from November 2018 to December 2020 and served as an Operations Support Analyst at the same company from July 2014 to January 2018, focusing on operational improvements. Jeremy began a career in account management at Matrix Advertising and Communications, from June 2009 to June 2015, where problem-solving skills were honed. Educational background includes studies at IIE Varsity College.