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Rhian G. is an experienced professional in customer operations and client engagement, currently serving as a Customer Operations Associate at Betterment since November 2023. Previously, from June 2021 to October 2023, Rhian held the position of Client Engagement Executive at PEI Media, where a 55% client retention rate in annual sales renewals and significant product development contributions were achieved. Earlier in 2021, as an Assistant Project Coordinator at Button Finance, efforts led to a remarkable 208% increase in completed PPP loan applications. Rhian's foundational experience includes a Research Finance Internship at Swedish Hospital, emphasizing communication and financial oversight. Rhian holds a Bachelor of Business Administration degree in Finance from Gonzaga University.