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Ieasha Smith is a Senior Configuration Analyst at Clear Spring Health since March 2022 and has been with Family Health Network since January 2003, where roles have included Configuration Analyst, Senior Enrollment Specialist, Enrollment Lead/Analyst, and Customer Service Representative. In customer service roles, Ieasha managed over 100 inbound calls daily, addressing member complaints and concerns effectively. Additional responsibilities included administrative tasks such as filing enrollment applications and operating Pitney Bowes machines. Ieasha holds a Bachelor of Science in Business Administration and Management from East-West University (2018-2020) and a Certificate of Completion in General Business Studies from the same institution (2002-2005).