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Desmond Juma is a seasoned professional with extensive experience in software quality assurance, customer service, and digital marketing. Currently serving as a Software Quality Assurance Analyst at Betika.com since August 2019, Desmond Juma is responsible for reviewing system specifications, developing test strategies, and collaborating with cross-functional teams to ensure high-quality software products. Previously, Desmond Juma held roles in customer experience and service across various organizations, demonstrating strong skills in managing customer relationships and enhancing product distribution. With a Bachelor of Business Information Technology from Mount Kenya University, Desmond Juma combines technical expertise with a solid foundation in business principles.