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Pricila Daufenbach Paes is a seasoned professional with extensive experience in support management and finance. Currently serving as Coordinator of Support at Betha Sistemas since March 2017, Pricila leads technical support teams to ensure customer satisfaction and meet departmental performance indicators. Previously held roles include Supervisor of Support and Knowledge Management Analyst, focusing on the development of technical content and training initiatives. Prior to Betha Sistemas, Pricila worked as a Financial Assistant at FIESC, overseeing compliance with service contracts and managing accounts receivable, and also gained experience in financial management at Faculdade Senac. Academically, Pricila holds a Bachelor's degree in Economics and two postgraduate degrees in Public Municipal Management and Financial Strategies and Costs.