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Diego do Carmo Espindola currently serves as an Analista de Suporte e Implantação I at Betha Sistemas since September 2022, where responsibilities include providing support for product lines, adhering to established processes and goals, and managing service requests efficiently. Previously, Diego worked at ITS Customer Service from June 2018 to September 2022 as a Support Analyst, contributing to a proactive support team focused on infrastructure, telephony, and hardware maintenance, as well as participating in software implementation projects. Additionally, Diego has experience as a Telemarketing Agent. Currently pursuing a degree in Sistemas de Informação at Universidade do Sul de Santa Catarina, Diego is also proficient in English through training completed at UPTIME from November 2021 to December 2022.