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Ricardo Diaz y Fernandez has extensive experience in customer support and online gaming presentation. Currently serving as a European customer support advisor at bet365 since November 2024, Ricardo previously held the position of Customer Support Specialist at PLAY NORTH from January 2022 to November 2024. Prior to that, Ricardo worked as an Online Game Presenter at Authentic Gaming for a brief period in late 2021 and at Evolution Gaming from August 2018 to August 2021, demonstrating strong expertise in customer engagement and interactive online gaming environments.