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Jessica Carlson has extensive experience in customer service and administrative roles, currently serving as a Customer Service Supervisor at Best Formulations since August 2017, where responsibilities include overseeing customer service representatives and managing client inquiries. Prior experience includes a Customer Service Representative role at Maxim Lighting International from December 2009 to February 2017, focusing on order statuses, technical assistance, report management, and employee training. Jessica also worked as an Administrative Assistant at Superior Communications from April 2002 to June 2007, handling order entry and sales reporting. Jessica is pursuing a Bachelor's degree in Business Administration and Management at the University of Phoenix, having previously earned a high school diploma from Northview High School.