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Donna Hendricks has a diverse work experience spanning several companies and roles. Donna began their career at First USA Bank as a Project Manager in 1990 and stayed with the company for over a decade. In 2006, they joined Executive Technologies LLC as an Operations Manager until 2009. At Barclaycard, they held the positions of Project Manager from 2009 to 2014 and AVP Product Owner from 2014 to 2019. Most recently, they worked at Marlette Funding as the Director of Enterprise Risk from 2019 to 2021 and is currently serving as the Director - Operations Platform Owner.

Donna Hendricks attended Delaware Technical Community College, where they studied Marketing/Marketing Management, General. Donna did not obtain a degree from this institution. In addition to their college education, Donna Hendricks has obtained several certifications. Donna became a Certified Scrum Master in September 2017 from the Scrum Alliance and obtained the Certified Scrum Product Owner certification from the same institution in September 2015.