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Ryan Dale is a seasoned Senior Business Analyst with extensive experience in process improvement and project management, currently working at Bernicia Group since April 2023 and previously at Water Plus. Notable achievements include managing UI Path automation projects that resulted in annual savings of £174k and improving over 30 processes to enhance customer journeys. Ryan has a strong background in operations and customer service from roles at npower and RWE npower, where significant savings and record resolution rates were achieved. Ryan’s earlier career included management and training roles in inbound sales at JML and CJ Garlands, showcasing a consistent track record of performance improvement and team leadership. Education was completed at Manor College of Technology with GCSEs in various subjects.