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Diane Bliss has a robust background in customer service management and operations, currently serving as the Manager of the Customer Contact Center at Bernicia Group since May 2021. Prior experience includes the role of Global Operations Manager at FIS from January 2020 to May 2021, and Contact Centre Manager at Yell from May 2018 to April 2019. Diane's career began at Barclays, where a significant tenure from February 2000 to November 2017 culminated in the position of Associate Director. Diane's educational foundation was established at Houghton Comprehensive between 1981 and 1987.