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Ellen Zimmermann is an experienced professional in customer management with a strong background in the travel and tourism industry. Currently serving as the Head of Customer Management Division & Authorized Signatory at Berge & Meer Touristik GmbH, Ellen has led various initiatives related to call centers, customer service, and digital transformation since May 2022. Prior roles include Director of the Communication Center at DER Touristik and multiple leadership positions at Berge & Meer Touristik GmbH, where a consistent focus on customer relationship management and service excellence was developed. Ellen's career spans over three decades, starting as a Personal Assistant to the Managing Director and progressing through roles in business development and customer service management.