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Agung Pratama has a robust background in service management and operations, currently serving as a Junior Manager of Service Management Operation at PT Berca Hardayaperkasa since April 2018, a role that builds on the experience gained as a Service Management Operation Officer at the same company. Concurrently, Agung co-founded MoreTrash in June 2019, contributing to entrepreneurial initiatives. Previous experience includes a tenure at Indosat Ooredoo, where responsibilities ranged from Service Account Manager to Service Operation Platinum in the Global Service Assurance Division. Agung holds a Bachelor’s Degree in Information Technology from BINUS University, completed in 2020, and has foundational education from SMK Telkom Jakarta.