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Matthew Potzman is an accomplished technology professional with a diverse background in technical support and engineering. Currently serving as a Technology Engineer and previously as a Technology Services Specialist at Benjamin F. Edwards since June 2021, Matthew has honed expertise in troubleshooting and client education. Experience at Geek Squad as a Consultation Agent included resolving technical issues and enhancing client understanding of technology. Prior roles at the University of Missouri-Saint Louis and Essential Network Technologies involved desktop support and network installation. Matthew holds a Bachelor's degree in Information Technology from the University of Missouri-Saint Louis and a Bachelor of Science in Communication and Media Studies from Missouri State University.