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Aileen Palmer is a seasoned professional in customer success, operations, and program management with extensive experience in both the private and nonprofit sectors. Currently serving as the Head of Customer Success and Operations at Benepass since June 2024, Aileen has held significant roles including Senior Technical Program Manager at BetterUp and Modern Age, as well as Product Operations Manager at Collective Health. Aileen's background also includes a focus on market dynamics at Results for Development Institute and contributions to global nutrition initiatives with the World Food Programme. Aileen's education includes a Master of Public Health from Harvard T.H. Chan School of Public Health and a Bachelor of Arts in Health and Societies from the University of Pennsylvania.