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Dolores Henderson is an experienced professional with a diverse background in quality assurance, compliance, and member engagement within the healthcare and public health sectors. As a Quality Assurance Specialist at BeneLynk since November 2021, Dolores conducts reviews of Medicaid and other assistance program applications to ensure compliance with state regulations while also performing call monitoring and identifying process improvements. Previous roles include a COVID-19 Call Specialist for the Connecticut Department of Public Health, where Dolores provided critical quarantine and isolation guidance, and a Legal Assistant Paralegal at Maurice David Maitland Law Firm. Educational qualifications include a Certificate in Public Health from Johns Hopkins Bloomberg School of Public Health and a BS in Legal Administration from Sacred Heart University, among other certifications.