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Anthony A Franklin JR is an experienced IT support specialist currently working at Benedictine University since May 2010, where responsibilities include managing computer installations, desktop and laptop replacements, network printing, and troubleshooting across multiple campuses. Previously, Anthony served as a PC Technician for Kane County, Illinois, providing comprehensive on-site technology support, and worked as a Technician with SmartSource Technical Staffing, focusing on complex hardware de-installations. Additional roles include Account Manager at TigerDirect.com, where Anthony exceeded sales goals and delivered exceptional customer service, Certified Product Consultant at Bill Kay’s Nissan, enhancing customer satisfaction, and Sales at CompUSA, resolving customer concerns and expanding referrals. Currently pursuing a Bachelor of Science degree in Telecommunications Management at DeVry University.