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Amy Ocasio, CPP, has extensive experience in client success and payroll implementation, currently serving as a Client Success Advisor at Bene-Care, Inc. since May 2014. Amy has held various roles at Bene-Care, including Payroll Implementation Team Lead and Implementation Specialist, where responsibilities ranged from managing implementation teams to ensuring effective communication with new clients during the transition to payroll systems. Prior experience includes roles at Paychex as a Risk Analysis Representative and Payroll Support Specialist, focusing on credit decision-making and client payroll management. Amy's career began as a General Manager at Papa John's, overseeing restaurant operations and personnel management. Amy holds an Associate of Science degree in Police Science from Monroe Community College.