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Michela Caltran is an accomplished Customer Support Manager currently at Bending Spoons since June 2023, with extensive experience in customer service management. Previously, Michela served as Customer Service Manager at Uci Italia spa/Odeon & Uci Group, overseeing the internal Customer Service team and addressing complex issues related to movie screenings. Prior roles include Customer Relations Coordinator and Customer Service Specialist at Meeters, as well as various customer service positions at TFOUR HEROES S.R.L. Developing strong customer relations through effective communication and problem-solving, Michela has managed multilingual teams and utilized CRM systems to enhance customer satisfaction. Educational qualifications include a Master's Degree in International Marketing from Hult International Business School and a Bachelor's Degree in Public Communication, Culture and Arts from Universit¨¤ degli Studi di Ferrara.