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Andy Williams is an accomplished leader in customer service and operations, currently serving as the Head of Consumer Services at Bendigo and Adelaide Bank since January 2020. Williams has a proven track record in enhancing customer satisfaction and employee engagement scores while managing significant resources across multiple sites. Prior experience includes senior roles at DST Systems, The People's Operator, and Lebara Mobile, where responsibilities spanned KPI management, customer experience, and overseeing large contact center operations. Williams' career commenced at Natwest Bank plc, where a foundation in training management was established, culminating in a diverse background across several industries.