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Alan Pottkotter is the Chief Operating Officer for BenchmarkPortal. Within that role, he also is their Director of Marketing and Information Technology. He is responsible for database automation for BenchmarkPortal’s large database of contact center metrics. He is also in charge of the design of all electronic reports for the company’s benchmarking and other reports. Alan works with BenchmarkPortal’s partners on all technology issues and assists clients with issues involving BenchmarkPortal’s product delivery technology. He attended Santa Barbara City College for Computer Network Engineering.