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Dave Cousins is a seasoned professional in customer care and support services with extensive experience in managing client relationships and driving business growth. Currently serving as the Leader of Subscriber Services at Benchmark Gensuite® since April 2024, Dave previously held the position of Director of Customer Care at Sphera from June 2017 to December 2023. Prior roles include Client Support Manager at Rivo, Account Manager at Airsweb, and various managerial positions at Rivo and PFI Knowledge Solutions. With a foundational career beginning at IBM and AT&T, Dave's educational background includes a BSc in Geography & Economics from Coventry University.