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Kevin Wickman is an experienced professional in customer success, quality assurance, and geographic information systems (GIS). Currently serving as a Customer Success Manager and Implementation Lead at Benchmark Analytics, Kevin has successfully guided major customer accounts to achieve full product adoption. Prior roles include Quality Assurance Analyst and Senior Product Specialist at BigTime Software, Inc., where Kevin implemented data-driven testing strategies and maintained extensive test case repositories. Previous experience also includes GIS/Mobile Quality Assurance Specialist at Lucity, Inc., and various positions in GIS and community development. Kevin holds a Master of Science in Environmental and Urban Geosciences from the University of Missouri-Kansas City and a Bachelor of Arts in Environmental Studies from Knox College.