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Jocelyn Castro Cruz is an experienced professional in the field of training and development, currently serving as Gerente de Capacitación at Ben & Frank since March 2021. Previous roles include Coordinadora de Formación y Desarrollo at Grupo Ultra and Gerente Sr de Capacitación at Grupo Fármacos Especializados, where responsibilities encompassed the development and implementation of corporate training policies, e-learning strategies, and supervision of training effectiveness. Jocelyn has also held positions focused on talent attraction and human resources in various companies, including Maxcom and ManpowerGroup. Educational qualifications include a degree in Psychology from Instituto Politécnico Nacional and specialized diplomas in competency management from esteemed institutions.