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Jamie Shepherd has a background in customer service roles, starting as a Customer Service Advisor at Capita before moving up to Team Leader at Plusnet and eventually becoming a Scheduling Manager at Bellrock Property & Facilities Management. Their career progression showcases their ability to handle challenges, diversity in tasks, fault diagnose, establish root cause, and employ various techniques to assist customers effectively. Their experience at Carillion as a Team Manager during a time of change highlights their success in leadership roles. Education wise, Jamie attended Balby Carr Academy School from 1999 to 2003.