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Amanda Mason is a seasoned professional with extensive experience in service development and operations management. Currently serving as the Service Development Team Leader and Services Portfolio Programme Manager Team Lead at Softcat plc since July 2016, Amanda has successfully implemented a cohesive event strategy to enhance internal and external engagement. Amanda also established the Problem Management process as the first dedicated Problem Manager at Softcat. Prior to this role, Amanda managed 24/7 operations as the Duty Operations Manager at EE, overseeing incident and people management. Amanda began the career at T-Mobile UK, progressing from an SMC Advisor to an SMC Technician, gaining valuable experience in service management and network operations. Early in the career, Amanda worked as a Camp Counsellor for Camp America.