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Jess Pengly (Bowen) is a seasoned Business Analyst at Belgravia Leisure, with a focus on enhancing systems and processes across diverse sectors including health, leisure, finance, and hospitality. With extensive experience in project management and stakeholder engagement, Jess has successfully developed and implemented business systems like LMS, POS, and CRM, employing agile methodologies. Prior roles include Business Unit Manager at Sydney Gymnastic and Aquatic Centre and Assistant Manager at Elixr Health Clubs, with foundational experience as a Customer Service Team Leader at Macquarie University. Academic qualifications include a Bachelor of Management in sport and leisure from the University of Technology Sydney and a Diploma of Event Management from TAFE NSW.