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Melania Biolchi has a diverse professional background in customer experience, teaching, and media. Melania began their career in 2010 as a Redattore for IsayBlog!, where they were responsible for translating articles from English to Italian and editing videos and photographs for galleries. In 2012, they completed a stage at Studio 1 TV, where their roles included researching information for editorial content, editing videos and photographs, and creating graphics and signs. From 2014 to 2015, they were an Insegnante for Auser Unipop Cremona. From 2014 to 2019, they worked at MailUp as a Support Analyst and Help Desk. Her most recent role was Senior Customer Experience Specialist at BEE Content Design, where they were also a Customer Success Specialist.

Melania Biolchi has a background in education, having obtained a degree in Comunicazione Massmediale from Università Cattolica del Sacro Cuore di Milano between 2010 and 2012, with a focus in English and Spanish. Prior to that, they obtained a degree in Lingue e tecniche per l'informazione e la comunicazione from Università Cattolica del Sacro Cuore di Brescia between 2006 and 2009, concentrating in the history of journalism in English and Spanish. Additionally, they have obtained certifications in Messaging from Zendesk in 2023, Guide/Self-Service from Zendesk in 2022, and DELE Nivel Intermedio from Istituto Cervantes.