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LaShona Donica is an experienced professional with a diverse background in customer service, marketing, and education. Currently serving as a Social Media Marketing and Customer Sales Specialist at Becker's Best Shoes, LaShona excels in addressing customer footwear needs. Previously, as a Senior Critical Situation Manager at Veritas Technologies LLC, LaShona managed escalated customer situations involving internal stakeholders. LaShona’s experience includes roles in healthcare support, campaign management, and community outreach, showcasing a strong ability to provide training, technical support, and effective communication. LaShona holds a Bachelor of General Studies from Indiana University Bloomington and is pursuing a Master's degree in Educational Technology at Indiana State University, along with graduate coursework in African Studies at the University of Cape Town.