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Ken W. has a diverse range of work experience in customer service and support roles. Ken is currently serving as the Director of Customer Service at Because Market since December 2022. Prior to this, they worked as the Head of Customer Support at Uniform Teeth, where they focused on providing affordable and convenient orthodontic care. Ken also worked as a Customer Support Strategy Consultant at Primary, where their main task was to establish their support function. Before that, they served as the Director of Customer Support and Phone Outreach at Quest Analytics, overseeing their support call centers. Ken also contributed to Autodesk's expansion into B2C digital marketplaces as the Director of Customer Support and Fraud Prevention. Ken's experience includes managing customer service teams at if(we), StubHub, and Inflection, where they implemented improvements and built call centers.

From 2004 to 2006, Ken W. attended San Francisco State University, where they pursued a Bachelor of Arts (BA) degree in Classics.