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Erick Orellana is a seasoned professional with extensive experience in process assurance and sales operations across multiple organizations. Currently serving as a Process Assurance Specialist at BDev Ventures since April 2023 and at BairesDev since May 2022, Erick focuses on enhancing sales lifecycle efficiency and ensuring data accuracy within ERP systems. Previously, as Sales Operations Manager at Focus El Salvador, Erick led process administration and employed the SMART methodology to optimize sales agents' performance. Additional experience includes roles at Blackhawk Network and SYKES El Salvador, where Erick developed training programs and provided outstanding customer service. Erick holds a Licenciatura in Languages with a specialization in Tourism from Universidad Don Bosco, completed in 2018.