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Rachel Mokoena's work experience begins in 2013 when they worked as an MCSE Private Cloud Computing at Broadband Collage. In 2014, they joined BCX as a Customer Service Team Lead, where they troubleshooted network calls, monitored ADSL lines, and provided first-line support to clients. In 2015, they transitioned to the role of Change Management Coordinator at BCX, where they logged IT changes, processed change requests, and created reports. The end dates for both roles at BCX are not provided.

Rachel Mokoena's education history includes receiving a Certificate in Ariyaka SDWAN from an Udemy course from 2022 to 2025. Rachel also obtained a certificate in NSE1, NSE2, NSE3, and NSE4 from the NSE Training Institute in 2022. In addition, they completed a Certificate in HCIA Routing and switching from Torque IT between the years 2019 and 2022. Rachel earned a Certificate in HCIP from mecer inter in 2020. In 2014, they received the ITIL Foundation/RCV certification from Pink Elephant. Rachel Mokoena's highest level of formal education is an IT Diploma in Information Technology obtained from Vaal University of Technology from 2009 to 2012.