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Koen Baars is a seasoned professional currently serving as the Manager of Customer Services at BCT since August 2018, focusing on Customer Services and Cloud Operations. Baars holds multiple roles including Chairman of the Works Council and Project Manager of Digital Transformation at WeegWereld.nl since 2016. Previous experience includes serving as the Ecommerce Business Owner at BabyWatcher from September 2016 to August 2018, and Manager of Operations at Obvion from October 2014 to September 2016. Earlier roles also encompass Project Employee of Product & Innovation at Kult&Ace Millennial Consultancy, P.R. Consultant & Brand Manager at Annie Connect, and Project Coordinator, with a strong educational background from Amsterdam University of Applied Sciences, where a Bachelor's degree in Economics and a Minor in Entrepreneurship were attained. Additionally, Baars completed an MBO in Marketing & Communication at Notenboom between 2004 and 2006.