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Esmi Valks has extensive experience in various leadership roles within customer service and operational management, currently serving as Team Leader at BCS HRM en Salarisadministratie BV since May 2018, where the focus is on payroll administration services for SMEs and accounting firms. Previously, Esmi held positions as Team Leader Support and Manager of the Customer Contact Center at Veenman BV, specializing in document management solutions. Additional experience includes serving as Client Service Manager at HRMatches and Transport Manager at Reviva, alongside an operations management role at Reviva BV and managerial responsibilities at LaSer Lafayette Services Nederland BV. Educational background includes management training through Krauthammer and studies at Hotelschool and NIBE, with a focus on consumer credit.