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Kevin Friend is an experienced Assurance & Reporting Manager at BCMGlobal, where Kevin ensures the team delivers quality measurement to showcase best in class commercial and residential servicing work. Prior to this, Kevin worked at Railsr in Financial Crime & Supervision, a platform that allows brands to embed financial experiences into customer journeys. With a background in management at Financial Ombudsman Service and experience as a Pension Administrator at Barnett Waddingham, Kevin has a strong track record of achieving operational improvements and exceeding service standards. Kevin's early career includes roles at PwC as an Assistant Consultant.