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Heidi Derian is an experienced operations professional with a tenure at BCD Travel spanning over two decades, currently serving as a Senior Operations Manager since November 2021. In this role, Heidi Derian oversees call center teams, manages budgets, and ensures compliance with service levels and contractual obligations while focusing on performance optimization and process improvements. Previously, from June 1996 to October 2020, Heidi Derian held the position of Director of Operations at BCD Travel, where responsibilities included managing client portfolios, contract negotiations, and business continuity. Earlier in the career, Heidi Derian has also worked as a Senior Operations Manager at Travel Vision and held positions as a Corporate Travel Counselor at Travel Vision, a Purchasing Assistant at Paralyzed Veterans of America, and a Reservationist in the Subscription Department at Financial Research Center. Education was completed at Mount Ida College.