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Caroline Gomes is a skilled professional with extensive experience in customer service and logistics. Currently serving as a Customer Service Coordinator at BBM Logística since June 2021, Caroline is dedicated to enhancing customer experiences and reducing churn through personalized interactions. Previously, Caroline held various roles at Johnson & Johnson from May 2014 to June 2021, where responsibilities included managing service levels and collaborating with stakeholders in the healthcare sector. Earlier roles included logistics analysis at BLEISTAHL Brasil Metalurgia S.A., support in engineering processes, and administrative assistance at ULBRA. Caroline holds a degree in Administration from Faculdade CNEC Gravataí and an MBA in Production Engineering, Quality, and Logistics from IERGS/UNIASSELVI.