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Sha has extensive experience working as a Business Analyst in various companies, including Effectus Partners, AvMed, Novo Nordisk, and TracFone Wireless. Sha has a Master of Science degree in Engineering/Industrial Management from Florida International University and a Bachelor of Engineering degree in Industrial Engineering from the University of Birmingham. Sha excels in gathering and documenting business requirements, leading business process analysis efforts, and collaborating with cross-functional teams to implement process improvement initiatives. Additionally, Sha has experience in managing IT projects, overseeing offshore development teams, and analyzing data for operational research and reporting.