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Matt F. has extensive experience in IT support and systems administration, with a current role as a Customer Solutions Engineer at baytechIT since May 2018, where responsibilities include managing project-based work, onboarding clients, and resolving complex support requests. Prior to this, Matt worked at Baystate Health as a Field Services Technician, focusing on new site integration for hospitals and process improvements. Experience also includes serving as a Systems Administrator at Caring Health Center, handling Windows and Linux systems for 250 endpoints, and leading various IT projects such as VoIP migrations and security implementations. Earlier roles include Network Support Engineer at Cardonet and Technical Lead at EduTEAM, providing support to numerous schools in New England. Matt holds an Associate of Science in Computer and Information Systems Security from Holyoke Community College and a degree in International Business Administration from American Intercontinental University in London.