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Fatuma K. serves as the Impact and Learning Associate at Bay Area Legal Aid since September 2023. Previously, Fatuma held the role of Senior Operations Trainer at Upstart from May 2017 to November 2022, where responsibilities included creating and facilitating onboarding and ongoing training for employees while developing training programs aligned with organizational goals. Prior experience includes working in Learning and Development at Upstart, managing staff onboarding and training, and serving as an Underwriter and Loan Processor at SoFi, focusing on quality reviews and loan servicing from July 2014 to December 2016. Early career roles include a temporary position as a Receptionist/File Clerk at Randstad USA and as an Assistant Manager at Francescas Collections, where Fatuma oversaw store operations and guided customers through sales processes. Fatuma K. earned a Bachelorā€™s Degree in African Studies and Biology from San Francisco State University from 2006 to 2011.