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Matthew Flora possesses extensive experience in IT service management, currently serving as Service Desk Manager and formerly as HelpDesk Technician III at Battelle National Biodefense Institute, LLC since December 2019. Prior to this, Matthew held various roles at ActioNet, Inc. from December 2015 to May 2019, including Tier 2 Manager and Tier 1 Service Desk Team Lead. Additional experience includes leadership positions at eVantage Services, Inc. and Citi Mortgage, Inc., with a focus on team management in fulfillment and foreclosure services. Matthew's educational background includes studies at Frederick Community College from 2005 to 2007.