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Shahna Williams has a comprehensive work experience in the field of customer support and implementation support for healthcare technology. Shahna started their career in 2011 as a Go-Live Support/Implementation Support Analyst at TEKsystems, where they provided on-site support during EMR go-live and customized Centricity EMR. Shahna also worked as a Super User and Personalization Lab Specialist for Epic "Portfolio", providing end-user support for healthcare professionals. In 2013, Shahna joined CIS Consulting, LLC as a Senior Lead Support Analyst II, where they focused on Centricity EMR/CPS implementation support for large medical facilities. Their responsibilities included project kick-off meetings, workflow development, training, equipment checks, and EMR account management. Shahna also troubleshooted EMR-related incidents and provided day-to-day support. Shahna's most recent role was as a Customer Support Engineer II at Bridgeway Benefit Technologies starting in 2019.

Shahna Williams completed their education in two institutions. In 2010, they enrolled at Medix School and completed a degree as a Medical Office Assistant. The specific field of study for this degree is not mentioned. In 2012, they attended the Community College of Baltimore County and obtained a degree as an EHR IT Specialist. The field of study for this degree was Implementation Support Specialist and Technical Software Support. It is also mentioned that Shahna obtained a certification as a Medical Office Assistant from NCCT, but no information is provided regarding the month or year of obtaining this certification.