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Franck Berdat is currently the Chief Customer Support Officer at Basware, a market leader in Accounts Payable solutions, since September 2024. Previous roles include VP Client Support at Kyriba from October 2022 to August 2024 and Global Head of Technical Support at Symphony.com from August 2015 to September 2022, where responsibilities encompassed customer-facing technical relationships. Franck Berdat has extensive experience in technical support, having served as EMEA Technical Support Senior Manager at Service-now.com, overseeing a multilingual support center, and holding various management positions at Hewlett-Packard Ltd. and Mercury Interactive. Franck Berdat holds multiple certifications, including Certified Support Manager, Zendesk Administrator, and PRINCE2 Practitioner.