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Ken Dong is an accomplished professional with extensive experience in customer success and account management. Currently serving as a Customer Success Manager at Barti, Ken leads post-sales customer engagement and implementation efforts. Prior roles include Sales Specialist at REI, where expertise in footwear and softgoods was developed, and Client Success Manager at Health Note, where a portfolio of 35 accounts was managed with a remarkable 95% renewal rate. Ken also held various positions at Liferay, including Senior Customer Success Manager, where support was provided to enterprise accounts generating $3.5M ARR. Additional experiences include founding The Outdoors Life, working in account coordination at Synergy Inc, and teaching at a missionary school. Ken holds a Bachelor of Arts in Communications from California State University, Long Beach.