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Dana Woolcock is an experienced professional in customer success and engineering, currently serving as Vice President of Customer Success Infrastructure Engineering at Barracuda since April 2015. Previous roles at Barracuda include Director of Cross Engineering Platforms, Senior Engineering Manager, Engineering Manager, and Software Development Engineer in Test, focusing on enhancing sales opportunities, guiding engineering teams, and developing technologies for customer support. Prior to Barracuda, Dana Woolcock worked at the University of Michigan-Flint as Helpdesk Coordinator, where management of a Helpdesk and maintenance of computer labs were key responsibilities. Dana Woolcock holds a Bachelor of Arts in English with a Writing Specialization from the University of Michigan-Flint, earned in 2011.