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Franziska Müller is an experienced professional specializing in digital customer touchpoints and product management. Currently serving as Product Area Lead for Digital Customer Touchpoints at ING Deutschland since May 2021, Franziska focuses on empowering investment and savings customers through user-friendly digital interfaces. Previous roles include Product Owner for the Investment App at ING and various consulting positions at CGI, where responsibilities encompassed product ownership and customer-centric digital solutions in sectors such as aviation and retail banking. Franziska began the career at Fresenius Group as a Project Coordinator and has a solid academic background with a Master of Science in Wirtschaftsinformatik from Provadis School and a Bachelor of Science from Baden-Wuerttemberg Cooperative State University.